For peace of mind, we offer 180 days warranty on all our products (unless specified). If you need to make claim against the warranty, please contact us by email and one of our team members will guide you through the process. Below are the details of what is covered or excluded from the warranty at a glance:

Warranty repairs may take up to 10 working days unless notified. The warranty period starts from the date of the invoice and ends to a maximum 365 days for brand new products only .

The warranty may be void if the product is found to have physical damage, liquid damage or has been tampered with. 

What do you need to claim warranty?

To claim warranty, all you will need is the original receipt you were given by the website or store you purchased it from. It is very important that you safely keep the receipt as without this evidence you will not be able to claim your warranty. 

Warranty Exclusions

This section identifies what is excluded under this Warranty:


This Warranty does not extend to loss caused by normal wear and tear, liquid damage (water spill or ingression), theft, fire or any other physical damage.


This Warranty does not cover damage caused by: 

  • abusive or misuse use of the product, including physical abuse;
  • incorrect operation or not following the operation instructions (as stated in the Product Operation Manual or manufacturer's instructions provided with the product);
  • improper installation of the parts/product,
  • failure to maintain the product or improper or incorrect maintenance;
  • improper cleaning or failure to clean the product;
  • incorrect voltage or authorised electrical connections;
  • exposure to excessive heat, dampness or moisture;
  • exposure to abnormally corrosive conditions;
  • use of non authorised/non-standard, defective or incompatible parts;
  • password setting/ resetting and computer virus;
  • modification, repair or other work carried out on the product other than by Authorised Phone Shop NZ Personnel; and
  • any damage caused by micro sims where the product is not specifically designed to accept them.


A minimum of $49 inspection fee will be charged if the product is found to be liquid or physical damage. * All goods will remain the property of Phone Shop NZ until full payment of account. *If parts are installed on a repair items, is deemed to be the property of PhoneShopNZ until account is paid. *All care taken, however Phone Shop NZ takes no responsibility for accidental loss of data, unless agreed to prior starting job. *If you cannot be contacted after 30 days from service complete or assessment you agree that the equipment may kept in lieu of payment.

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