7 Day Right of Exchange:

The customer can return any product for an exchange within 7 days of purchase given there is fault found. On the condition that the product is returned in its original condition with packaging and invoice. If you change your mind, we won't be able to offer Exchange of Product. 

Products below are excluded from this guarantee, except where they are faulty:

• Headphones
• Gift Cards, Sim Cards, Recharge Cards and Vouchers i.e., iTunes
• Software
• VR Headsets
• Extended Warranties

Refund Policy:

We do not have to provide refund if you change your mind about a purchase –so please choose carefully.

If the product you have bought is faulty, we will provide a remedy as required by the Consumer Guarantees Act.

https://www.consumer.org.nz/articles/returns-and-refunds