Help & FAQs
Find answers about shopping with PhoneShop. For help with a specific device or order, contact our team.
Can I shop in store?
Yes. Visit PhoneShop at Unit 8/130 Dawson Road, Flat Bush, Auckland, or order online for delivery across New Zealand.
What does the condition mean?
Condition describes the device listed for sale. Check the grade, product description and any condition notes on its product page. Ask us if you need help comparing options.
Where can I find delivery and returns details?
Check the shipping and returns links in the footer before ordering. Delivery charges available for your address are shown at checkout.
Can you help with a phone or laptop repair?
Yes. Tell us the brand, model and fault through our repair enquiry page or contact our Flat Bush store. Any repair plan depends on the device and assessment.