Order Cancellations

If you wish to cancel an order before dispatch, a 6% administration fee may be deducted from the refund amount. This covers non-refundable payment processing costs and administrative handling associated with the order.

7-Day Exchange Policy

We offer a 7-day exchange window for eligible products under the following conditions:

• The product must be sealed, unused, and in its original packaging.
• All included accessories, manuals, and packaging must be intact.
• Proof of purchase (invoice or receipt) must be provided.

If a suitable replacement product is not available, a store credit or gift card may be issued for the purchase value.

Change of Mind or Incorrect Purchase

If you have changed your mind or purchased the wrong product:

• Products may be exchanged within 7 days if sealed and in original condition.
• If an alternative product is not selected, a store credit or gift card may be issued.
• Refunds are not available for change-of-mind purchases.

Items Excluded from Returns or Exchanges

Due to hygiene, licensing, and security reasons, the following products cannot be returned or exchanged unless faulty:

• Headphones and earphones
• Personal care items (e.g. shavers)
• Gift cards, SIM cards, recharge cards, and vouchers
• Software, activation codes, or digital licenses
• VR headsets
• Extended warranty or protection plans
• Wearable technology

Incorrectly Supplied Products

If you receive an incorrect item in your order:

• Please notify us within 7 days of delivery.
• The product must remain unused and in resalable condition.
• We will arrange a replacement, refund, or store credit depending on availability.

Products Damaged During Delivery

If your parcel arrives damaged:

• Notify us within 24 hours of delivery.
• Please provide clear photos of the product and packaging.
• We will arrange a replacement, refund, or store credit depending on stock availability.

Faulty Products

If your product is faulty upon arrival or during initial use:

• We will repair, replace, or refund in accordance with the Consumer Guarantees Act 1993.
• The product may need to be returned for inspection to confirm the reported fault.
• Fault claims should be reported within 14 days of purchase or delivery.

Warranty Claims

For faults occurring within the manufacturer warranty period:

• The product may be repaired, replaced, or credited depending on the issue and product availability.
• Customers are responsible for shipping the product to us unless otherwise required by law.
• Customers may alternatively deal directly with the manufacturer for warranty claims where applicable.

Restocking & Testing Fees

At our discretion:

• A 6% restocking fee may apply for returns not related to product faults.
• If a returned product is tested and found not to be faulty, a diagnostic/testing fee may apply.
• Freight costs associated with such returns may also be charged.

Bonus Products & Promotional Items

• If your purchase included bonus items or promotional gifts, these must also be returned for any refund or store credit to apply.
• If a promotional gift card has been used, the value used will be deducted from the refund.

Refund Policy

Refunds are generally not available for change-of-mind purchases.

Where a product is faulty, not as described, or does not meet the guarantees under New Zealand consumer law, we will provide a repair, replacement, or refund as required.

Additional Information

• Freight charges are non-refundable unless the product is faulty or supplied incorrectly.
• Proof of purchase must be provided for all returns or exchanges.
• Where collection is required under the Consumer Guarantees Act, we will arrange courier pickup.
• In other cases, customers are responsible for returning goods safely.