Delivery Information
Delivery information
We deliver across New Zealand. Here’s what you need to know about delivery times, shipping costs and what to do if you need help with an order.
When will my order arrive?
For most in-stock items ordered before 2 pm, Monday to Friday, we aim to deliver within 1–2 working days. Delivery depends on payment being confirmed, the item being in stock and the courier collecting on time.
Orders placed after 2 pm, on weekends or on public holidays are usually processed on the next working day. Working days exclude weekends and public holidays.
Please allow extra time for some deliveries. Rural and remote deliveries may take longer. Busy periods, public holidays, weather and courier delays can also affect delivery. The times above are estimates unless we have agreed otherwise.
Delivery costs
Your shipping cost is calculated at checkout based on your address and what you’ve ordered. Rural or remote deliveries, larger items and items needing special handling may cost more.
If an additional freight charge is needed, we’ll contact you before sending your order to explain the cost and discuss your options. We won’t charge an extra amount without your agreement.
Check your delivery address
Before placing your order, please check your name, street number, street, suburb, city, postcode and contact details. If we or the courier need more information, we may get in touch.
If an address is incorrect or incomplete, or the courier cannot access the property, additional reasonable charges may apply for redelivery, redirection, address correction or a parcel returned to us. We’ll discuss any additional charges with you before arranging them.
Depending on the order value or item, the courier may require a signature on delivery.
If there’s a problem with your delivery
Running late? If your order has not arrived within 5 working days after dispatch, please get in touch and we’ll follow it up with the courier. You can also contact us earlier if you’re concerned.
Arrived damaged or incomplete? Please let us know as soon as reasonably possible, ideally within 5 days of receiving the parcel. Photos of the item, packaging and shipping label can help us investigate. If practical, keep the item and packaging while we look into it.
Send us your order number, full name and a short description of the issue. We’ll look into it and follow up with the courier where needed.
Your consumer rights still apply. Reporting an issue later, or not having the original packaging, does not automatically remove your rights under New Zealand consumer law.
Delivery questions
How long does delivery take in New Zealand?
We aim to deliver most in-stock orders within 1–2 working days when ordered before 2 pm, Monday to Friday. This is an estimate and depends on payment confirmation, stock and courier collection. Rural delivery and other circumstances may take longer.
How much does shipping cost?
Shipping is calculated at checkout based on your address and order. If an additional freight charge is needed, we’ll contact you before dispatch to discuss it.
Do you deliver to rural addresses?
Yes, we deliver across New Zealand, including rural areas. Rural delivery may cost more and take longer than the standard estimate.
What if my order hasn’t arrived?
Contact us if your parcel has not arrived within 5 working days after dispatch, or earlier if you are concerned. Please include your order number so we can look into it.
What should I do if my parcel arrives damaged?
Contact us as soon as reasonably possible with your order number and details. Photos of the item and packaging can help. Your rights under New Zealand consumer law continue to apply.